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We've been thrown into Status Line with little training. None of us know what the hell we're doing. This is a train wreck. I'm a train wreck. Hands shaking. It can only get better from here, I have to keep telling myself that. But please please please give me some calls I can actually handle. I don't want to lose this job already.
EDIT: So yeah...this is all manner of special. I don't know if I've gotten anything right today, but at least I don't have quite as many ear bleeding calls as before. I have to review some of the information from the class, but they really did an ass-backwards job training us for this.
Frankly, the whole Status Line is ass-backwards, and no wonder people keep getting pissed of with us. It also explains why last quarter our customer service lines ranked in with a 54% out of 100. Wagh. There's a shot of Kaluha waiting at home with my name on it.
On a more pleasant note...um...it's a beautiful day outside. My stomach seems to have righted itself. My cubicle neighbors are really nice, and I'm setting everything up (pics, plants, bears, etc) tomorrow. Yippee! ^_^
EDIT: So yeah...this is all manner of special. I don't know if I've gotten anything right today, but at least I don't have quite as many ear bleeding calls as before. I have to review some of the information from the class, but they really did an ass-backwards job training us for this.
Frankly, the whole Status Line is ass-backwards, and no wonder people keep getting pissed of with us. It also explains why last quarter our customer service lines ranked in with a 54% out of 100. Wagh. There's a shot of Kaluha waiting at home with my name on it.
On a more pleasant note...um...it's a beautiful day outside. My stomach seems to have righted itself. My cubicle neighbors are really nice, and I'm setting everything up (pics, plants, bears, etc) tomorrow. Yippee! ^_^
